Frequently Asked Question

How do I shop in YouBid?

Step 1 - Sign Up for FREE and earn  free CREDITS  to tryout , purchase more credits by choosing a bid package .

Step 2 - Login, then choose your favorite items from the wide variety we have.

Step 3 - Click on the button “ShowPrice” to check the latest discounted price (Please do note that with every bid placed on the auction the price of the product will go down to a price equal to cost of the credits required to bid on that auction)

Step 4 - If you are happy with the offered price, click “Buy Now!” button (but you need to decide to buy or not within a time limit and some credits will be deducted from your account to click buy now button). If you are not happy with the revealed price just wait & the revealed price gets hidden again. Keep on bidding to see the current reduced price. There are many bidders out there, so the price goes on decreasing.

Step 5 – Once you click buy now manually you will be landed to our payment checkout pages (there will be three steps; product description, shipping description and payment gateway selection pages). you can choose to cancel payment if you wish not to buy the product. after ou click cancel button or left payment process and go to other pages, this product will be available for other users to place bid.

Step 6- make payment for the product and you will get email notofication that you have purchased product succesfully.

Step 7 - Upon successful transaction, our order delivery team will be notified on your ordered items.

Step 8 - Orders will be process and items will be delivered within 14 working days, on most occasions the product will be delivered within 5 days of the payment.

I run out of CREDITS/BIDS, what should I do next?

Now we know you like to bid! Well, you can purchase more BIDS by clicking the “Buy CREDITS” button. Once you have click on it, select the package which suits you (all our packages are incredibly cheap) and click “Buy”. It will take you to the secured online payment gateway. Upon successfully payments captured, your account will automatically be updated with the BIDS you just bought.

Is there a way to earn more free BIDS?

Yes. You can earn credits by referring your friends. you will get referral credits once your friend registers to youbid.nl by following the link in email he.she gets as a referral link.

Where can I see my transaction history?

The details of your bidding and all the transaction history can be seen from ‘MY ACCOUNT’, here you can also see your ‘shopping history’, ‘Credit Purchases’ etc.

When does an auction end?

auction ends whenever an user buys the product

Do I pay for the only cost of the item purchased?

You will have to pay the cost of the product including the taxes applicable, if any. Some of the products may be shipped free of cost. However, most of the items may require a very reasonable shipping cost.

What happens if I loose my bids? Do I get my BIDS back?

No, as there is no reason by which you can loose your bids except bidding on products. BIDS that have been used up will not be returned. But very rarely, if the bids happen to be accidently deleted due to some error from our system, contact us we will surely look into the matter.

Is there a discount if I buy more than 2 items at once?

No, youbid.nl will only honor the discount stated during “BUY NOW”.

What are my shipping options?

Currently, our shipping options are limited. An item can ship if you order it, or not ship if you don't. We will ship by a standard courier service provider and try to stick with the same service for most items. We are still experimenting with other courier services. If you have any issues with our current couriers, please write to us.

Are Multiple accounts allowed?

Please note that there is no restriction as such to have multiple accounts from a single house.